This page should help answer most commonly asked questions. Please select from the list below what you would like to know. If this page does not solve your problem or you have any suggestions, please don't hesitate to Contact Us.
There are two methods and both should ensure your current settings, accounts and stored mails remain intact. The methods are:
Please note that updating or reinstallation will overwrite important installation files. This also includes the default WebMail and Remote Admin files. We strongly recommend making a backup of the Ability Mail Server install folder before updating.
The first and most important thing you need to understand is how MX records work (please view the above question). The concept of a backup mail service is that one computer is the primary receiver of incoming mail and one or more other computers are backup receivers, which on receiving an email will attempt to forward it onto the primary server. If the primary server is off-line, a backup mail server should then hold all incoming mails for a given period, during which it should keep trying to forward the mails on.
To set up Ability Mail Server to act as a backup, you will need to create a new domain, which should be configured as a backup domain. You then need to create a static route for this domain. The static route should be set to relay mode and should direct the flow of mail back to the primary server. It is also recommended that you configure the static route to hold the mail for longer periods by setting a longer queue life. This ensures that the primary server has sufficient time to get back online.
Once Ability Mail Server is configured correctly, you can then specify the host / IP address as an additional (higher value priority) entry in the MX records for that domain. This will then ensure that if the primary server goes down, the backup server will then begin receiving the mails for that domain.
The easiest method of getting this information is by contacting your ISP and asking them. However, if this isn't preferred then you can attempt to extract the information from your computer.
It depends on how your network is set up at home. If you are using ICS or a proxy to share the Internet connection amongst multiple computers, and Ability Mail Server is located on another computer without direct access to the Internet, then you need to retrieve the information from the computer which is sharing the Internet connection. If Ability Mail Server is running directly on the computer with the Internet connection, then you are fine to get the information from that computer directly. To retrieve the DNS information:
Since Ability Mail Server only installs files onto your hard drive and the Start menu, the transfer process is best achieved by simply moving the installation folder. The following steps provide the safest approach: