Frequently Asked Questions

Frequently Asked Questions - Answers to the most commonly asked questions.


Using the Interface - Understand how to navigate and use the explorer interface.
Setting Up Your Domain and DNS - Ensure your domain is configured correctly and get to grips with MX records.
Setting Up Your Hardware - Securely configure routers and firewalls to work in harmony with your mail server.
Using the Listening Services - Understand the available options for all listening type services.
Using the SMTP Service - Ensure your SMTP is configured correctly and remains secure.
Using the POP3 Service - Access your mail through any mail client.
Using the IMAP4 Service - Access your mail through any mail client.
Using the WebMail Service - Access your mail through a web browser.
Editing WebMail Templates - Understand how to personalize WebMail
Using the LDAP Service - Shared Address Book contacts.
Using the Remote Admin Service - Control your mail server through a web browser.
Using the Outgoing Mail Service - Route mail to other mail servers.
Using the POP3 Retrievals Service - Automatically download mail from external accounts.
Preventing SPAM - Reduce or even prevent SPAM.
Using the Content Filtering Service - Create advanced mail filtering rules.
Using the Antivirus Filtering Service - Automatically protect all users from viruses.
Using Domains - Understand the three different types of domain.
Using Groups - Use advanced group controls to speed up administration.
Using Mailing Lists - Create server side Mailing Lists.
Using SSL - Use 256-bit encryption to protect login details and mail content.
Using ODBC - Store your vital user account information in an ODBC data source.
Using Field Tags - Insert useful information into your messages.
Editing INI Files - Externally edit the mail server settings.
Important Security Considerations - Tips and suggestions on how to protect your mail server and its users.
Setting Up Your Mail Client - Ensure your mail client is able to send and receive mails correctly.
Obtaining a License - Understand the different types of license.


Admin Interface and Status - Control and monitor your mail server.
Setup Wizards - Take advantage of the built in easy to use wizards.
General - Primary domain, admin email address, ODBC.


SMTP - Ports, SMTP Authentication, Security.
POP3 - Ports, Max Connections, IP Restrictions.
IMAP4 - Ports, Max Connections, IP Restrictions.
WebMail - Ports, Templates, Automatic Sign-Ups.
LDAP - Ports, Max Connections, Databases.
Remote Admin - Ports, Max Connections, IP Restrictions.
Outgoing Mail - Queue Size, Relaying, Static Routes.
POP3 Retrievals - Queue Size, Max Triggers, Poll Frequency.


SPAM Filtering - RBLs, Bayesian Filter, SPF.
Content Filtering - Rules, Conditions, Actions.
Antivirus Filtering - Scanners, Max Scans, Actions.


Domains - Domain Name, Directory, Catch-All Users.
Groups - Limits, Access Rights, Shared Address Books.
Users - User, Password, Account Options.
Mailing Lists - User, Trigger Text, Auto-Add.
Shared Address Books - Create, Edit, Delete.


SSL Certificates - Create, View, Delete.
Logging - Log Sizes, Auto-Deleting, Logging Levels.
Messages - Failures, Warnings, Defaults.
Tools - MX Lookup, Diagnostics, Import/Export.
License - Installing Keys, Editing Keys, Deleting Keys.

End User License Agreement and Credits

End User License Agreement - Terms and conditions of use.
Credits - Acknowledgements to third party organizations.


Update History - View version updates and newly added features.
Social Media and Mailing Lists - Receive important software update announcements and news.

We are continually adding new information to these pages and so if you have any suggestions that may help other users, please don't hesitate to Contact Us.